SpinStag Privacy Policy

At SpinStag, we respect your privacy and are committed to protecting your personal data whenever you use our platform at spinstag.com. This Privacy Policy explains how we collect, use, store and protect your information, and outlines the rights you hold as a user of our services. Our SpinStag platform is operated by L.C.S Limited, company number C-64070, registered at Office 3, Level 2, Sterling Building, Enrico Mizzi Street, Ta' Xbiex XBX 1453, Malta, and licensed by the Malta Gaming Authority under licence No. MGA/B2C/233/2013. By creating an account or using our services, you agree to the practices described below.

Information We Collect

We collect several categories of information to provide, maintain and improve our services. Our SpinStag registration process requires accurate personal details, and we rely on this information to verify your identity and comply with our legal obligations.

• We collect identity data such as your full name, date of birth, residential address and nationality
• We gather contact details including your email address and phone number
• We record financial information such as payment method details, deposit and withdrawal history
• We track gameplay activity, betting patterns and account usage to improve our services
• We store technical data including IP address, device type, browser version and login timestamps
• We may request documents verifying your identity, age, residence and source of funds

How We Use Your Information

Here at SpinStag, we use your personal data for several legitimate purposes connected to operating our casino and sportsbook responsibly. We process your information to open and manage your account, process deposits and withdrawals, and deliver the welcome bonus and other promotions you opt into. We also use your data to detect fraud, prevent money laundering, and comply with our obligations under Maltese gaming law.

Our SpinStag team may also use your contact details to send service communications, account notifications, and where you have consented, marketing messages about bonuses such as our Monday reload, Tuesday free spins, or weekend sports reload. You may withdraw marketing consent at any time through your account settings or by contacting our support team.

Legal Basis for Processing

We process your data on the following legal grounds:

• We process data necessary to perform our contract with you as a registered player
• We process data to comply with our legal and regulatory obligations, including anti-money laundering checks
• We rely on your consent for marketing communications and optional cookies
• We process data based on our legitimate interest in preventing fraud and securing our platform

Verification and Source of Funds

Before processing any payout, we require identity, age, residence and source of funds verification. We at SpinStag may suspend an account pending investigation, and we reserve the right to charge administrative costs on withdrawals where additional checks are needed. This process helps us at SpinStag protect both your account and the integrity of our platform.

Sharing Your Information

We do not sell your personal data. However, our SpinStag operation may share information with trusted third parties necessary to run our services, including:

• We share data with payment providers such as Mastercard, Visa, MiFinity, Neosurf, Flexepin and CASHlib to process transactions
• We share data with game and live casino providers, including Yggdrasil, Wazdan, Hacksaw Gaming, Betsoft, NetEnt, Ezugi and other licensed studios, strictly for game functionality
• We share data with regulatory authorities, including the Malta Gaming Authority, when legally required
• We share data with fraud prevention and identity verification services
• We share data with professional advisors such as auditors, lawyers and law enforcement where necessary

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences and analyse how SpinStag casino online is used. Our cookie practices are covered in more detail in our separate Cookie Policy, but by continuing to use our site you consent to our use of essential and, where applicable, non-essential cookies.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward to meet our legal and regulatory obligations. Where your account becomes dormant, we apply a dormant account fee of EUR 10 per month after six months without login, rising to EUR 15 after two years, and we retain your data throughout this period to allow you to reclaim your balance. We may also retain transaction records to investigate chargebacks, which carry a EUR 50 processing fee when a reminder is issued.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our SpinStag systems use encryption, access controls and monitoring to safeguard the information you share with us. Despite these measures, no method of transmission over the internet is completely secure, and we encourage you to protect your own login credentials.

VPN and Location Verification

We do not permit the use of a VPN or any tool that disguises or interferes with your device's IP address. Disguising your location voids winnings and forfeits your account balance. We monitor location data to ensure you are accessing SpinStag from a jurisdiction where our services are permitted, and we restrict access from certain territories listed in our Terms and Conditions.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request erasure of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact our support team at [email protected], and we will respond within the applicable legal timeframe.

International Data Transfers

As we at SpinStag serve players across multiple regions, including Germany, Norway, Finland, Portugal, Canada and Australia, your data may be transferred outside your home country. Where this occurs, we ensure appropriate safeguards are in place consistent with applicable data protection standards.

Children's Privacy

Our services are strictly intended for adults of legal gambling age. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed, with funds handled in accordance with our Terms and Conditions.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of SpinStag casino online after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, our support team is available 24/7 via live chat or email at [email protected]. We are here to help you understand your rights and our responsibilities as your data controller.